Privacy policy

Last updated: February 1, 2026

At RoamWear, privacy is rooted in trust. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, communicate with us, or use our services (the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

What We Mean by Personal Information

Personal information refers to information that identifies you or can reasonably be linked to you. It does not include anonymised or de-identified data.

Information We Collect

Depending on how you interact with RoamWear, we may collect:

  • Contact details: Name, phone number, email address, delivery details
  • Payment & transaction details: Transaction confirmations and records shared during payment coordination
  • Account details: Preferences, communication history, and support interactions
  • Usage information: Pages viewed, items browsed, booked, returned, or cancelled
  • Device & technical data: IP address, browser type, cookies, and similar technologies

How We Collect Information

  • Directly from you when you communicate with us, place an order, or use our Services
  • Automatically when you browse our website (via cookies and similar tools)
  • From service partners who help us operate the website, manage logistics, or support communications

How We Use Your Information

We use personal information only for purposes aligned with delivering our Services:

  • To process orders, rentals, deliveries, returns, and exchanges
  • To communicate regarding requests, updates, or support
  • To improve website experience and service quality
  • To maintain safety, prevent misuse, and protect our platform
  • To meet legal or regulatory requirements

Payments

Payments are coordinated through RoamWear’s official business communication channels, including our verified WhatsApp Business platform. We do not store sensitive payment credentials.

How We Share Information

We do not sell personal information. We may share information only when necessary:

  • With Shopify and essential service partners supporting website hosting, analytics, logistics, and operations
  • When required by law, legal process, or to protect RoamWear, its users, or partners
  • During a business transition, such as restructuring or transfer of operations

All partners are expected to handle data responsibly and securely.

Shopify’s Role

Our website is hosted on Shopify, which processes certain information to enable website functionality and performance. Data may be processed outside your country of residence. You may review Shopify’s Consumer Privacy Policy and Privacy Portal for more details.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Children’s Privacy

RoamWear does not knowingly collect personal information from individuals under the age of majority. If such information has been shared with us, please contact us for deletion.

Data Security & Retention

We use reasonable safeguards to protect personal information. No system is entirely secure, and information shared electronically may carry inherent risks.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent to marketing communications
  • Request a copy of your data, where applicable

Requests can be made by contacting us using the details below. Identity verification may be required.

International Transfers

Your information may be stored or processed outside your country of residence, subject to appropriate legal safeguards.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated date.

Contact

For privacy-related questions or requests, please contact us at:
Email: heretohelp@roamwear.in