Refund policy

Roamwear rents pieces for 1, 3, 5 or 7 days. Every piece is returned to Roamwear at the end of your rental period. Delivery and pickup are free in Bengaluru and Mumbai.

Cancellation. If you cancel before the piece is packed or shipped, you receive a full refund. If you cancel after the piece has been packed or shipped, a cancellation fee applies as set out in our Terms of service, and the rest is refunded. You receive details and a notification of any deduction before it is made.

Security deposit. A deposit applies to pieces valued at about ₹1,000 and above, and the amount is different for each piece. It is fully refundable within 48 banking hours after the piece reaches us. If there is any damage, anything we need to fix, or something that has affected the fabric or the quality of the garment, we evaluate the damage and deduct that amount from the deposit. You receive details and notifications at every point.

Late returns. If a piece is returned after your rental period ends, each extra day is charged as set out in our Terms of service. You receive details and a notification of any charge before it is made.

How refunds are paid. Refunds go back to the same account or card the payment was made from. We do not offer wallets or credits.

Questions. Write to heretohelp@roamwear.in.