Terms of service

Last updated: October 19, 2026

Welcome to Roamwear. These Terms of Service (“Terms”) govern your access to and use of our website, services, and communications (collectively, the “Services”). References to “we”, “us”, or “our” mean Roamwear.

Our website is hosted on Shopify, which enables us to present and operate the Services. Any purchase or interaction is directly between you and Roamwear.

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

1. Eligibility & Access

Roamwear is created for women who love to travel and who believe in conscious fashion, shared journeys, and building stories rather than accumulating wardrobes.

Our Services are intended for women who value community, thoughtful consumption, and the idea that wardrobes should support travel, not stand in its way. Sharing, reuse, and care are at the heart of how Roamwear functions, and our community members are the guardians of these values.

By engaging with the Services, you acknowledge that Roamwear is designed for travel-led use and mindful access, not everyday fast-fashion consumption.

You are responsible for ensuring that any information you share with us is accurate, current, and complete, and for how you engage with the Services in alignment with these principles.

2. Products & Representations

Roamwear is a purpose-driven, community-led platform. We do not operate as a traditional clothing or retail catalogue.

Our Services are designed to enable access over ownership. The range displayed on our website is intentionally limited and curated, based on availability within the Roamwear community and relevance to specific destinations, travel needs, or use cases. This reflects our commitment to mindful consumption and discouraging unnecessary accumulation.

Catalogues may change frequently and may vary by destination, season, or community availability. Items shown represent what is available to rent at a given time and are not guaranteed to remain available.

Styling, sizing, or wardrobe curation may be supported by Roamwear’s community stylists. This is offered as guidance based on shared preferences and availability, and does not constitute a guarantee of outcomes, fit, or personal satisfaction.

Visual representations are indicative and may vary due to individual devices, lighting, or styling context. Product availability, descriptions, and services may be updated, limited, or withdrawn at any time without prior notice.

3. Orders

When you reach out to Roamwear, it is not a traditional retail order. We begin by understanding your travel plans, destination, and wardrobe needs, and then share curated options based on what is currently available within the Roamwear community.

Selections are aligned to travel-specific use, not everyday or fast-fashion consumption. Availability may vary, and not all requests can be accommodated.

Once a curated selection is finalised and payment is confirmed, the booking is considered acknowledged. Rentals run for 1, 3, 5 or 7 days. If you need a piece for more than 7 days, write to us at heretohelp@roamwear.in with the name of the piece and the days you need.

If you cancel before the piece is packed or shipped, you receive a full refund. If you cancel after the piece has been packed or shipped, a cancellation fee equal to one day's rental of that piece applies, and the rest is refunded. You receive details and a notification of any deduction before it is made.

If a piece is returned after your rental period ends, each extra day is charged at the one-day rental of that piece. Where a deposit applies, it is held until the piece is back with us. You receive details and a notification of any charge before it is made.

All services are intended strictly for personal use and are not meant for resale, redistribution, or commercial purposes.

4. Pricing & Payments

Roamwear pricing is not fixed like traditional retail. Pricing is determined based on the type of collection, destination relevance, duration, and the level of curation involved.

Some wardrobes are offered as part of a predefined curated catalogue, while others may require additional styling, sourcing, or customisation. Pricing adjustments will be communicated clearly before confirmation.

Payments are made by online transfer only. Payment confirmation is required before a curated selection is acknowledged. You will receive an invoice for the payment you have made. We do not store sensitive payment credentials.

Refunds & Security Deposit

A security deposit applies to pieces valued at about ₹1,000 and above. The amount is different for each piece and is shown in the catalogue once you choose your pieces. The deposit helps protect shared wardrobes and keeps pieces in circulation for the community.

• The deposit is fully refundable within 48 banking hours after the piece reaches us.

• If there is any damage, anything we need to fix, or something that has affected the fabric or the quality of the garment, we will evaluate the damage and deduct that amount from the deposit. You will receive details and notifications at every point.

• The deposit is refunded to the same account or card it was paid from. We do not offer wallets or credits.

• If items are not returned, the deposit will not be refunded.

This is not a penalty, but a safeguard. When a wardrobe is not returned, it prevents another woman in the community from traveling with it.

5. Delivery

Delivery and pickup are free in Bengaluru and Mumbai. We have started operations in Bengaluru and in limited locations in Mumbai. Delivery timelines are estimates and not guaranteed. Delays caused by logistics partners or external factors are not our responsibility. Risk transfers once the wardrobe is handed over for delivery.

6. Intellectual Property

All content on the Services, including text, visuals, branding, and design, is owned by or licensed to Roamwear and protected by intellectual property laws. You may use the Services for personal, non-commercial purposes only.

7. Third-Party Tools & Links

The Services may include tools or links from third parties. We do not control or endorse these and are not responsible for their content or practices.

8. Relationship with Shopify

Shopify provides the hosting platform. All sales and interactions are solely between you and Roamwear. Shopify is not responsible for any dispute arising from your use of the Services.

9. Privacy

Personal information is handled according to our Privacy Policy. By using the Services, you accept these practices.

10. Feedback

Any feedback you share may be used by Roamwear to improve or promote the Services without obligation to compensate you.

11. Prohibited Use

You may not use the Services for unlawful, misleading, harmful, or infringing activities. We reserve the right to suspend or terminate access if these Terms are violated.

12. Termination

We may suspend or terminate access at our discretion. Provisions that should survive termination will continue to apply.

13. Disclaimers

The Services are provided “as is” and “as available.” We disclaim all warranties, including fitness for a particular purpose.

14. Limitation of Liability

Roamwear will not be liable for indirect, incidental, or consequential damages arising from use of the Services.

15. Indemnity

You agree to indemnify and hold harmless Roamwear from claims arising from your breach of these Terms.

16. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where Roamwear operates.

17. Updates to Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of updates.

18. Contact

Email: heretohelp@roamwear.in